Clearing the cache and cookies is a good first step for troubleshooting internet browsing. Cache is a temporary storage location on your computer. Each time you access a file, the web browser will cache (store) the file so it doesn’t need to keep retrieving the same files or images each time you click ‘back’ or ‘forward’. The cache can get quite large so periodically clearing the cache allows the browser to function more efficiently. Cookies are pieces of data created by the web browser at the request of a web site. Cookies typically store user-specific information such as selections in a form or shopping cart items. Your browser will normally clear cookies when they reach a certain age, but clearing them manually may solve problems with your browser. The procedures for clearing cache and cookies are specific to each browser. Check your browser’s Tools or Settings for information on clearing these items.